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Privacy Policy

1. Introduction

This Privacy Policy explains how PROCAFRICA (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit or interact with our website. We are committed to safeguarding your privacy and complying with the Zimbabwe Data Protection Act [Chapter 11:12] and applicable regulations.

2. Information We Collect

We may collect the following types of personal information:

  • Identity Data: name, surname, username, title

  • Contact Data: email address, phone number, physical address

  • Technical Data: IP address, browser type, device identifiers

  • Usage Data: pages visited, time spent on site, clickstream data

  • Transaction Data: payment details (processed via secure third-party gateways)

  • Communication Data: messages, reviews, queries, support interactions

We do not knowingly collect data from children under the age of 18 without parental or guardian consent.

3. How We Collect Information

We collect personal information through:

  • Forms you submit on the website (e.g., contact, registration, or order forms)

  • Cookies and similar tracking technologies

  • Email or chat correspondence

  • Payment or subscription processes

4. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders or service requests

  • To respond to inquiries and provide customer support

  • To improve our website and services

  • To send you updates, promotions, or newsletters (with your consent)

  • To comply with legal obligations, including tax or regulatory requirements

5. Legal Basis for Processing

We process your data based on one or more of the following:

  • Consent (e.g., marketing subscriptions)

  • Performance of a contract (e.g., order fulfillment)

  • Legal obligation (e.g., tax compliance)

  • Legitimate interest (e.g., website analytics, fraud prevention)

6. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Payment processors (e.g., Paynow, PayPal)

  • Courier/logistics partners for order delivery

  • Website hosting and analytics providers

  • Government or law enforcement authorities if required by law

7. Data Storage and Security

Your data is securely stored on servers hosted in an international cloud provider.

We take appropriate technical and organisational measures to protect your data, including:

  • Secure socket layer (SSL) encryption

  • Firewalls and intrusion detection

  • Access controls and data minimization

8. Cookies

Our website uses cookies to improve user experience and track usage statistics.

You may choose to disable cookies in your browser settings, but some site features may not function correctly.

For more details, see our [Cookie Policy].

9. Your Rights

Under Zimbabwean data protection law, you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate data

  • Request deletion of your data (subject to legal requirements)

  • Object to processing for direct marketing

  • Withdraw consent at any time

To exercise any of these rights, please contact us at brendan@procafrica.com.

10. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless required by law to retain it longer (e.g., tax and audit records).

11. International Transfers

If your data is transferred outside of Zimbabwe (e.g., to cloud services), we ensure appropriate safeguards are in place in line with legal requirements.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The revised policy will be posted on this page with the updated "Effective Date."

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us.

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